We provide managed support for all system aspects listed below:
- Physical hardware management, monitoring and replacement;
- Network availability;
- Free installation of the DirectAdmin control panel is done during VPS provisioning;
- Free control panel and OS optimization is done during provisioning. General optimization is suitable in 99% of use cases;
- Free initial security hardening;
- Free initial accounts migration from remote system with the same control panel, paid migration services also offered;
- Management of all aspects of the operating system, assistance and troubleshooting of any problems related to operating system and standard control panel components;
- Best-effort support for 3rd party applications that do not impact the operability of the underlying control panel or operating system. Remote desktop environments are not supported.
- DirectAdmin control panel service
- Initial installation
- Initial service optimization
- Version upgrade (note: downgrade is not supported)
- Repair
- Licensing
- Mail services
- Reinstall/troubleshoot exim MTA
- Reinstall/troubleshoot POP3 and IMAP service
- Install/upgrade/reinstall/uninstall SpamAssassin
- Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
- Troubleshoot standard Uebimiau and Squirrelmail webmail clients
- Web service
- Apache web server recompilation
- PHP upgrade or recompilation with additional options/modules directly supported by DirectAdmin's customapache script
- PHP configuration modification
- Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)
- OpenLiteSpeed is not supported at this time.
- MySQL
- Upgrade MySQL version
- Repair MySQL installation
- Repair/optimize MySQL databases
- Troubleshoot MySQL startup or connectivity issues
- Nameserver
- Repair/reinstall named
- Named configuration troubleshooting
- FTP service
- Repair/reinstall proftpd
- FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)
- Nightly backup, upto 100GB
