Dear Users,
This is to notify you of an upcoming scheduled system maintenance.
Reason:
Standard hardware maintenance and system improvement.
Date:
March 27th, 2021
Time:
6:00 P.M to 11:59 P.M (EST)
Expected maximum downtime per service:
30 minutes
Impacted Services:
All Services in the following region:
NYC Metro, Miami, Los Angeles, London, Singapore, Tokyo
Note: Storage VPS's won't be impacted.
If you have any questions or concerns, please contact us here. If your service do not come back online at the end of maintenance period, please open support ticket immediately. Please check our Heartbeat monitor (http://heartbeat.nexusbytes.com/) to stay updated.
We apologize in advance for any inconvenience this may cause and we appreciate you for being part of the Nexus Bytes family.
P.S: While we do not anticipate any data loss during the maintenance period, however, as always, please please and please keep an offsite backup of your data.
Dear Users,
This is to notify you of an upcoming scheduled emergency system maintenance.
Reason:
Replacing failing memory module
Date:
March 15th, 2021
Time:
1:00 P.M to 2:30 P.M (EST)
Expected downtime:
90 minutes
Impacted Services:
Storage VPS hosted on Miami Storage node 2
If you have any questions or concerns, please contact us here.
We do apologies for any inconvenience this might have caused you and we appreciate you for being part of the Nexus Bytes family.
Server: LAHVM1
Reason:
Faulty Memory Card
Status : Issue identified. DC Team is working on replacing the faulty unit.
Impacted Services:
Selected Storage VPS Clients in LA
If you have any questions or concerns, please contact us here.
We do apologies for any inconvenience, this might cause you and we appreciate you for being part of the Nexus Bytes family.
Dear Users,
This is to notify you of an upcoming scheduled system maintenance.
Reason:
Hard drive Health Check
Date:
August 2nd - 2020
Time:
12:00 A.M to 2:00 A.M (EDT)
Expected downtime:
30 minutes
Impacted Services:
All Services
If you have any questions or concerns, please contact us here.
We do apologies for any inconvenience this might have caused you and we appreciate you for being part of the Nexus Bytes family.
Dear Users,
This is to notify you of an upcoming scheduled system maintenance.
Reason:
Scheduled Hardware Maintenance
Date:
March 15th - 2020
Time:
10:00 A.M to 12:00 A.M (EDT)
Expected downtime:
15 minutes
Impacted Services:
All VPS Services
If you have any questions or concerns, please contact us here.
We do apologies for any inconvenience this might have caused you and we appreciate you for being part of the Nexus Bytes family.
----------------------
Thank you for being a member of the Nexus Bytes Family.
Nexus Bytes LLC - Where Quality Meets Affordability
Tuesday, 10th March 2020-11:33am
Event Summary: A Defective RAM stick will be replaced to prevent unscheduled downtime.
Start Time: 2020-02-23 - 11:00:00 PM EST (20:00)
End Time: 2020-02-24 - 01:00:00 PM EST (21:00)
Location(s): LA Storage Node 2
Affected Service: LAHVM2
Important information:
Defective memory stick that will need to be replaced to prevent unscheduled outages. We do not expect to use the entire maintenance window.
If your total downtime is more than 30 minutes, you will automatically receive SLA Credit.
If you have any concerns, please open a support ticket.
Event Summary: A switch will be replaced to prevent unscheduled downtime.
Start Time: 2020-02-23 - 10:00:00 PM EST (22:00)
End Time: 2020-02-23 - 11:00:00 PM EST (23:00)
Location(s): NYC Metro Datacenter
Affected Service: NYC Storage VM
Important information:
One or more servers are connected to a switch that will need to be replaced to prevent unscheduled outages. We do not expect to use the entire maintenance window.
If your total downtime is more than 30 minutes, you will automatically receive SLA Credit.
If you have any concerns, please open a support ticket.
Dear Users,
This is to notify you of an upcoming scheduled system maintenance.
Reason:
Emergency Server Maintenance
Date:
January 5th - 2020
Time:
12:00 A.M to 2:00 A.M (EDT)
Expected downtime:
15 minutes
Impacted Services:
All Services
If you have any questions or concerns, please contact us here.
We do apologies for any inconvenience, this might cause you and we appreciate you for being part of the Nexus Bytes family.
Dear Users,
Due to Kernel Panic, storage node "GerHvm2" locked up and needed a complete power cycle. Our internal monitoring system alerted us as immediately. Overall downtime due to reboot was ~9 minutes. If your overall downtime was anything more than 14 minutes, please open a ticket to claim SLA credit
Reason:
Kernel Panic
Date:
January 3rd - 2020
Time:
10:05 P.M to 10:14 P.M (EDT)
Expected downtime:
15 minutes
Impacted Services:
All Services
If you have any questions or concerns, please contact us here.
We do apologies for any inconvenience, this might cause you and we appreciate you for being part of the Nexus Bytes family.
Dear Users,
This is to notify you of an upcoming scheduled system maintenance .
Reason :
Routine Server and Network Updates
Date :
3rd November - 2019
Time:
11:00 A.M to 12:00 P.M (EDT)
Expected downtime :
10 minutes
Impacted Services :
NY/NJ servers.
If you have any questions or concerns, please contact us here.
We do apologies for any inconvenience this might have caused you and we appreicate you for being part of the Nexus Bytes family.
